How can we help?



What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Do you offer custom orders?

Absolutely! We love creating custom orders tailored to your preferences. Simply share your thoughts and ideas with us, and we'll work together to bring your vision to life. To get started, please fill out the inquiry form on our custom order page. Rest assured, we will reach out to you within 24 hours to discuss your requirements and provide further details on the customization process. We look forward to creating something special just for you!

When should I order my bouquet.

For domestic orders within the UK, we recommend that customers place their order at least two months prior to the wedding date to ensure enough time for processing and delivery.

For international orders, we advise customers to place their order at least three months in advance of the wedding. This allows for all parties to be completed in a timely manner.

By following these timelines, we can ensure a seamless ordering experience and have your floral arrangements ready for your special day.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping time for my order?

The shipping time varies depending on the chosen delivery method and the destination. You can find the estimated delivery time for each available delivery option on the checkout page. This will provide you with a clear understanding of when you can expect your order to arrive.

Do you offer international shipping?

Yes, we are offer international shipping to customers worldwide. Shipping costs will be applied and calculated at the checkout stage of your order. Please note that additional customs fees or import taxes may apply, depending on the destination country's regulations.

What is the return policy?

Our return policy is designed to ensure customer satisfaction while maintaining the quality and integrity of our products. We take great care in crafting and packaging each item to meet our high standards. As such, we do not offer refunds for non-damaged products. However, if you receive a damaged item, please contact us within 7 days of receiving your order, providing clear evidence of the damage, such as photographs. We will then assess the situation and take appropriate action to resolve the issue.

Get in touch

Have questions about your order, or a general enquiry?